Help Center
Find answers to the most common questions about your account, wallet, card, deposits, transfers, shipping and more.
Account & Registration
To become a customer of PerfectMoneycard, you need to register in the system.
If you want to register in the PerfectMoneycard system, you need to click on the "Sign up" link at the top of the home page, and then enter your information.
It is possible that you have entered a wrong e-mail address during registration, or your spam filters blocked an automatically generated message sent by our system. Check your Spam folder; the message will probably be delivered in a few hours. Otherwise please register again using another e-mail address.
Yes, but all the accounts should contain the same personal data.
First of all, make sure that the address bar of your browser displays the proper website address.
If possible, try to use a virtual keyboard as it will protect you from potential identity theft by spyware.
Please remember that to log into your account, you only need to use your username, password and captcha code.
In some cases, we may ask you to confirm your identity by entering a code sent to your email. We never ask you for your email address and password.
If you see suspicious requests, leave the website immediately.
We strongly recommend that you enable additional security tools and make sure that your antivirus is up-to-date and your computer is virus and malware free.
If possible, try to use a virtual keyboard as it will protect you from potential identity theft by spyware.
Please remember that to log into your account, you only need to use your username, password and captcha code.
In some cases, we may ask you to confirm your identity by entering a code sent to your email. We never ask you for your email address and password.
If you see suspicious requests, leave the website immediately.
We strongly recommend that you enable additional security tools and make sure that your antivirus is up-to-date and your computer is virus and malware free.
My Account is the first page you see upon logging into the Member area. Here you can find your account information, recent transactions and other available account details.
You may use this section to make changes to the personal data in your account, specify additional information, manage security options and configure available notifications.
Deposits & Funding
We accept Perfect Money, cryptocurrencies and available bank transfer options.
Deposits are normally processed as quickly as possible. Processing time may depend on the selected payment method and blockchain network confirmation requirements.
The minimum amount is currently 50 USD or its equivalent in another currency. This amount may change without prior notice.
Go to the Deposit section, select Bitcoin and follow the instructions displayed on the deposit page. Always make sure that you send the correct cryptocurrency using the correct network and deposit address.
Deposit limits may depend on the payment method and current platform conditions. Please check the Deposit section for the latest available information.
Yes, where partial payments are supported. All payments should be made within the required time period and the total amount must match the amount specified in your order.
USDT deposits may be supported through the available deposit options. When using USDT, always verify the required blockchain network before sending funds.
Wallet & Internal Transfers
No. Transfers made between wallet accounts, including UXXXXX wallet IDs, are final. Once a transaction has been successfully processed, it cannot be cancelled, reversed or changed. Please carefully verify the recipient's Wallet ID and transfer amount before confirming any transaction.
Internal transfers between eligible wallet accounts are normally processed instantly after the transaction has been successfully confirmed.
Please carefully verify all recipient information before confirming your transfer. Completed wallet transactions cannot normally be cancelled or reversed.
Yes. You can review your deposits, transfers and other available account activity directly from the relevant sections of your account.
Here you can find information about your financial activity and available transactions within your account.
CSV history is an account statement format that can be opened and reviewed using spreadsheet applications such as Microsoft Excel.
It helps you review the operations performed within your account. You can use available filters to find specific transactions and account activity.
Perfect Money Card
- Withdraw money from compatible ATMs.
- Withdraw funds in your local currency where available.
- Store available funds in your account.
- Pay for eligible goods and services online.
- Use the card with compatible online merchants.
- Receive funds through available payment options.
- Manage your available card balance through the platform.
Yes. Card-to-card transfers may be available for eligible cards and transactions, subject to the applicable platform conditions and transaction limits.
The card is designed with a focus on privacy. Personal information is not displayed publicly on the physical card. However, security and verification requirements may apply during the application process where required.
Yes. The card can be used for eligible online purchases and payments where the supported card network is accepted, subject to merchant acceptance and applicable restrictions.
The card may be used with compatible online merchants and payment platforms. Acceptance by PayPal or any other third-party service depends on that service's own policies and requirements.
The minimum withdrawal amount may depend on the ATM provider. The platform minimum is currently 5 USD.
ATM withdrawal limits can depend on the ATM provider, location, card limits and applicable platform conditions.
Available card transfer options depend on the services connected to your account and the transaction requirements.
Multiple card applications may be available depending on account eligibility and applicable platform conditions.
Shipping & Delivery
We offer Standard Shipping and Express Shipping options. Shipping availability may depend on the destination country.
Normal or Standard Shipping usually takes approximately 7 to 10 business days for delivery.
Express Shipping usually takes approximately 3 to 5 business days for delivery.
We process and ship the card after your order has been successfully placed and approved.
Shipping availability depends on the destination country and available delivery services.
VIP Plans
VIP Plans are special investment plans available to eligible customers under the applicable platform terms.
VIP plan availability depends on account eligibility and the requirements applicable to each plan.
Results depend on the selected plan and the amount invested. Returns and conditions should always be reviewed carefully before making an investment decision.
Availability of multiple plans depends on the terms and conditions applicable to your account and each investment plan.
Available withdrawal options and any applicable fees depend on the specific investment plan and withdrawal method selected.
Support & Business
Feel free to contact our support team through the available live chat or other contact options provided on the website.
Reach our live support team through the available live chat. If the team is temporarily unavailable, you may leave your message and wait for a response.
Yes, special programs and opportunities may be available for businesses and individual clients.
Still Need Help?
Our support team is available to help you with questions regarding your account, wallet, card or transactions.
Contact Live Support
No questions were found matching your search.